Terms
Last updated 2026. Being in the server means you agree to these.
The short version. Deal only inside tickets. Staff never DM you first. Problems get sorted if you talk to us. Chargebacks get you permanently banned.
1. Who this covers
These terms apply to everyone in the ZModz Discord server and to anyone buying from us. You must meet Discord's own minimum age requirement to be here at all.
2. Orders happen in tickets
Every legitimate order goes through a support ticket. Anything arranged outside one is not an order with us, and we cannot help if it goes wrong.
Staff will never message you first about an order. Anyone who does is impersonating us. Do not reply, do not pay them, and report them to staff.
3. Payment
Accepted payment methods are confirmed inside your ticket before anything changes hands. Never send payment to an account given to you anywhere else, no matter who it appears to be from.
Orders are fulfilled once payment has cleared.
4. Delivery
Products are delivered digitally, inside your ticket. Most orders are delivered within minutes, but that is a typical case and not a guarantee — if something takes longer, your ticket stays open until it is resolved.
5. Faults and replacements
If something you bought does not work, open a ticket with your order details and what went wrong. We would rather replace an order than leave you stuck with a broken one.
Claims are handled case by case. Give us as much detail as you can — it gets you sorted faster.
6. Refunds
Because digital goods cannot be returned once delivered, refunds are considered on a case by case basis. Raise it in a ticket and we will go through it with you.
7. Chargebacks
Filing a chargeback instead of contacting us results in a permanent ban and a blacklist. If there is a genuine problem with your order, talking to us first will get you a better outcome than your bank will.
8. Conduct
The server rules apply to everyone. In short: treat people decently, no advertising, no scamming, no NSFW or illegal content, keep channels on topic, and take disputes to staff rather than airing them publicly.
Staff may remove access at their discretion where conduct puts other members at risk.
9. Verification
Verification is optional in the sense that you can decline it, but the server is not usable without it. What it grants is described in full on the verification page and in our privacy notice, and you can revoke it at any time from Discord's own settings.
10. Availability
Support is staffed between 8am and 8pm UK time daily. Tickets opened outside those hours are answered when we are back. We do not guarantee uninterrupted availability of the server or the service.
11. Changes
These terms may change. Material changes are announced in the server rather than quietly edited here.
12. Contact
Open a ticket. It reaches a person and keeps a record for both sides.